Lucky Game Terms & Conditions for Pakistan

Welcome to Lucky Game. By accessing this website, creating an account, depositing funds, or placing any bet on luckygame-khelo.com, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must not use the Lucky Game platform.

Lucky Game is an online gaming and sports betting service operated under a valid international gaming licence. These Terms constitute a legally binding agreement between you (the player) and Lucky Game. Any reference to "Lucky Game", "we", "us", or "our" throughout these Terms refers to the platform operator.

These Terms apply to all products offered on the Lucky Game platform, including but not limited to: sports betting (cricket, football, and other sports), live casino games (Andar Bahar, Teen Patti, Baccarat, Roulette, Blackjack), RNG casino games and slots, virtual sports, and all promotional offers and bonuses.

To register and play at Lucky Game, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. Lucky Game takes underage gambling extremely seriously and reserves the right to request age verification documents at any time.
• You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited for individual players.
• You must not be a professionally excluded person or be on any self-exclusion list that covers Lucky Game.
• You must register using your true, accurate, and complete personal details. Any account found to have been registered with false information will be suspended and any funds therein may be forfeited pending investigation.
• You may only hold one active account at Lucky Game. Duplicate accounts are not permitted under any circumstances and will be treated as a breach of these Terms.

Account registration requires a valid mobile number. Lucky Game may require identity verification (KYC) before processing withdrawals above specified thresholds or when triggered by anti-money-laundering controls. Acceptable ID documents include CNIC (Computerised National Identity Card), passport, or driving licence.

You are fully responsible for maintaining the confidentiality of your Lucky Game username and password. You must not share your login credentials with any other person, and you must not allow any other person to use your account to place bets or access your funds.

Lucky Game strongly recommends enabling two-factor authentication (2FA) on your account. This adds a second layer of security and is available free of charge from your account security settings.

• You must notify Lucky Game support immediately if you believe your account has been accessed without your authorisation.
• Lucky Game will not be liable for losses resulting from unauthorised access to your account where you have failed to maintain adequate security of your login credentials.
• Do not access your Lucky Game account from shared, public, or unsecured devices where possible. Always log out after each session on shared devices.

Lucky Game uses 256-bit SSL encryption across all pages and transactions. However, the security of your account also depends on your own behaviour and the devices you use to access it.

All transactions on Lucky Game are processed in Pakistani Rupees (PKR). Lucky Game supports the following deposit and withdrawal methods for Pakistani players:

• Easypaisa — instant deposits and withdrawals, minimum Rs 200
• JazzCash — instant deposits and withdrawals, minimum Rs 200
• NayaPay — instant deposits and withdrawals, minimum Rs 200
• SadaPay — instant deposits and withdrawals, minimum Rs 200
• IBFT Bank Transfer — deposits credited within 1 hour, withdrawals 1–3 business hours
• Visa / Mastercard — instant deposits; withdrawal to card 1–3 business days

The minimum deposit at Lucky Game is Rs 200. The minimum withdrawal is also Rs 200. There is no maximum withdrawal for standard accounts, though amounts above Rs 5,00,000 may require additional KYC verification.

Deposits must come from payment methods registered in your own name. Lucky Game reserves the right to request proof that the payment method belongs to you, and to withhold withdrawals until such proof is provided.

Withdrawals are processed to the same method used for the most recent deposit wherever possible, as a fraud-prevention measure. If that method is no longer available, Lucky Game support will assist in finding an alternative after completing additional identity verification.

Lucky Game regularly offers bonuses and promotions to both new and existing players. Every promotion is governed by its own specific terms, which are published alongside the promotion on the relevant page. These general bonus terms apply to all Lucky Game promotions unless the specific promotion's terms state otherwise.

• Bonuses are credited to your account balance upon meeting the qualifying criteria stated in the promotion (typically a qualifying deposit or first bet).
• Unless stated otherwise, bonus funds carry a wagering requirement — the amount you must bet in total before bonus funds can be converted to withdrawable cash. Standard wagering is 10x the bonus amount unless specified differently.
• Bets placed using bonus funds must meet minimum odds requirements where stated. Bets on virtual sports or live casino table games may have reduced contribution percentages towards wagering.
• Only one welcome bonus per player, per household address, per IP address, and per payment method is permitted.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• Lucky Game reserves the right to cancel a bonus or withhold associated winnings if there is evidence of bonus abuse, including but not limited to: using multiple accounts, placing low-risk opposing bets, or coordinating with other players to exploit promotions.

The Lucky Game Refer a Friend programme allows registered players to earn cash rewards by inviting new players to join the platform. The referral reward is Rs 1,000 per successful referral, credited as real cash to the referrer's account when the referred player completes their first qualifying deposit of Rs 500 or more.

• The referred player must register using the referrer's unique link and must not have previously held a Lucky Game account.
• Referral rewards are real cash with no wagering requirement and may be withdrawn immediately upon crediting.
• Self-referrals — using your own link to register a second account — are strictly prohibited and will result in account suspension for all associated accounts and forfeiture of all funds.
• Referred players must be genuine, independent individuals. Referrals from the same household, same device, or same IP address as the referrer may be held pending investigation.
• Lucky Game reserves the right to modify or discontinue the Refer a Friend programme at any time with notice. Existing verified referrals at the time of any change will be honoured.

There is no cap on the number of legitimate referrals a player can make. Tier-based bonus rates (Silver, Gold, Platinum) apply to players who consistently refer new members — see the Refer a Friend page for current tier details.

Lucky Game offers betting markets on cricket (including PSL, T20 internationals, and Test matches), football, kabaddi, and other sports. All bets are accepted and settled in accordance with the individual sport's betting rules as detailed in the sportsbook section of the platform.

• All bets are final once confirmed. You may not cancel or amend a bet after it has been accepted by the system except where a specific "cash out" option is offered and used within its permitted window.
• Lucky Game reserves the right to void bets placed on events that are cancelled, postponed beyond 24 hours, or affected by extraordinary circumstances such as pitch invasions, natural events, or proven match irregularities.
• In the case of obvious pricing errors — where odds are published at a level that no reasonable operator would offer — Lucky Game reserves the right to void affected bets and return stakes. This will only be exercised in genuine error cases, not as a way to avoid paying legitimate winning bets.
• Live (in-play) betting is subject to delays between the real-world event and the platform's data feed. Lucky Game is not liable for bets accepted during this delay window if the outcome was already determined at the time of bet acceptance.
• Maximum payout per single settled bet is Rs 50,00,000 unless otherwise stated for specific markets.

All casino games at Lucky Game — including slots, Andar Bahar, Teen Patti, Baccarat, Roulette, and Blackjack — are powered by certified providers using independently audited RNG (Random Number Generator) technology or live physical dealing in professional studios.

• RTP (Return to Player) percentages for all games are published within the game information panel or on the relevant game page. Published RTPs are verified by independent testing laboratories.
• Lucky Game does not manipulate, adjust, or influence game outcomes in any way after the game session has started. All outcomes are determined by the certified RNG or the physical dealing process in live games.
• Technical malfunctions during a game session — including server disconnections, display errors, or incomplete rounds — will be handled according to the relevant game provider's malfunction policy. Stakes from incomplete rounds are returned to the player's account.
• Minimum and maximum bet limits per game are displayed within the game interface before any bet is placed. These limits may differ between standard and VIP tables.

Live Andar Bahar and Teen Patti tables at Lucky Game are provided by Ezugi, a licensed South Asian specialist live dealer provider. Game integrity is maintained by Ezugi's independent quality and compliance team, separate from Lucky Game's operations.

Virtual sports at Lucky Game are computer-generated simulations of real sports events. Results are determined entirely by certified RNG systems and are completely independent of any real-world sporting events or outcomes.

• Virtual sports run continuously, 24/7, with new events beginning every three minutes.
• All virtual sports bets are settled immediately after the virtual event concludes. There are no suspended or delayed settlements in virtual sports.
• Virtual sports results cannot be influenced by any external factor. The outcomes are predetermined by the RNG at the moment the event simulation begins.
• Bonus wagering contribution from virtual sports bets may differ from standard sports or casino contribution rates — check the specific promotion's terms for details.

The following behaviours are strictly prohibited at Lucky Game and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Match fixing or insider information: Placing bets based on information not publicly available, or being party to any attempt to fix the outcome of an event.
• Fraud: Using stolen, borrowed, or unauthorised payment methods; providing false identity information; creating accounts using another person's details.
• Multiple accounts: Registering more than one account under your own name, or under aliases, to exploit welcome bonuses or referral rewards.
• Collusion: Working with other players to unfairly advantage one party in poker, live table games, or any other multiplayer format.
• Bot usage: Using automated software, scripts, bots, or artificial intelligence tools to place bets or interact with the platform in place of a human player.
• Abuse of technical errors: Deliberately exploiting platform bugs, pricing errors, or technical faults to generate illegitimate profits.
• Harassment: Abusive, threatening, or discriminatory behaviour towards Lucky Game staff or other players via live chat or any communication channel.

Lucky Game reserves the right to suspend or permanently close any account at any time if there is reasonable grounds to believe that a player has breached these Terms or that continued account operation poses a risk to other players, the platform, or third parties.

• In cases of suspected fraud or Terms violation, Lucky Game may freeze account funds pending investigation. Players will be notified and given an opportunity to respond.
• If an investigation concludes that a material breach occurred, Lucky Game may forfeit some or all funds associated with the breached activity.
• Players may close their own accounts at any time by contacting Lucky Game support. Any real cash balance remaining at the time of voluntary closure will be withdrawn to the player's verified payment method within three business days.
• Self-excluded players who have applied for a cooling-off period or self-exclusion will have their accounts restricted for the duration they specified. Lucky Game will make reasonable efforts to enforce this restriction across all platforms.

Lucky Game is committed to responsible gaming and takes its obligations in this area seriously. The platform provides several tools to help players manage their gambling activity, all accessible directly from account settings without requiring support contact:

• Deposit limits — daily, weekly, or monthly caps on how much you can deposit
• Loss limits — caps on how much you can lose in a specified period
• Session time reminders — on-screen alerts after a specified session duration
• Reality checks — periodic on-screen prompts showing your session activity and net result
• Cooling-off periods — temporary account restrictions from 24 hours up to 6 months
• Self-exclusion — permanent or long-term account closure for players who need to stop playing

If you believe your gambling is becoming problematic, please visit our Responsible Gaming page for support resources available in Pakistan. Lucky Game's support team is trained to assist players who may be experiencing gambling-related difficulties.

All content on the Lucky Game platform — including but not limited to logos, page designs, graphics, game interfaces, text, software, and promotional materials — is the intellectual property of Lucky Game or its licensed content providers. You may not reproduce, distribute, modify, or create derivative works from any Lucky Game content without prior written permission.

Game content is licensed from third-party providers including Ezugi, Pragmatic Play, and other certified gaming providers. These providers retain their own intellectual property rights. Lucky Game holds the appropriate licences to operate their content on this platform.

Lucky Game provides its platform on an "as available" basis and does not guarantee uninterrupted access at all times. Scheduled maintenance windows will be communicated in advance where possible. Lucky Game will not be liable for losses arising from:

• Temporary platform unavailability due to maintenance, technical faults, or third-party infrastructure issues
• Delayed data feeds during live betting caused by network latency outside Lucky Game's control
• Losses resulting from your own decision to gamble, including losses during bonus play
• Unauthorised access to your account where you have failed to maintain adequate credential security
• Events of force majeure including natural disasters, regulatory changes, or actions of government authorities

To the maximum extent permitted by applicable law, Lucky Game's total liability to any player for any cause shall not exceed the net deposits made by that player in the 12 months preceding the cause of action.

Lucky Game reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email notification or a prominent on-platform alert at least 7 days before taking effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the jurisdiction under which Lucky Game's operating licence is issued. For Pakistani players, where conflicts arise between these Terms and Pakistani consumer protection principles, Lucky Game will endeavour to resolve them in a manner consistent with fair treatment of the player.

If you have a dispute with Lucky Game regarding a bet settlement, account decision, or payment, the process is:

• Step 1: Contact Lucky Game support via live chat or email at [email protected]. Most disputes are resolved at this stage within 24 hours.
• Step 2: If unresolved, submit a formal written complaint to our compliance team. You will receive a written response within 5 business days.
• Step 3: If still unresolved, disputes may be referred to the independent dispute resolution body specified in Lucky Game's licence conditions.